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Sunday, November 21, 2010

Cricut update

Well, my cricut is still sitting boxed up on my living room floor :( No one can seem to find me the harmonized code that I need in order to ship it through customs. A tiny bit of good news though...since I have been having such a hard time and called Provo Craft to let them know what the delay was, the wonderful customer service rep. has issued me a free cartridge of my choice. So when ever I do get my cricut to them and they send me a new one it will come with a Rock Princess cartridge included! Now if only I could get it there!!!
Sincerely Fustrated,
Tara

4 comments:

abusybee - DoubleClick Connections said...

Sorry your having problems returning it!

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Heather said...

This sucks Tara. Where is the harmonized code supposed to be? I wish I had someone I knew who knew more about customs and duty to help you out with this.

But sending you big hugs anyway. Hope it gets straightened out soon.

creativeprincess said...

The harmonized code goes on the shipping slip that FedEx sends. From what I gather every product has one and this is so they know what it is without having to open it up. I am guessing they are having such a hard time because Cricut is fairly new and not a lot of them get shipped back?
Tara

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