I called Provo Craft AGAIN last night! Funny thing is now when I say my name the people there actually know who I am lol! The lady I had on the phone last night actually called me her friend and gave me her blog address! Funny how you can connect to people! Anyways here is the deal....my order for a new Cricut (well a refurbished one, as I found out last night is what you get if you claim your warranty after 3 months) was lost. Somehow it never made it into the warehouse so my new one was never on its way. Now however, I will be getting a brand spanking new one and two new cartridges!!! (Rock Princess and Once Upon a Princess) It is also being express shipped to me and should be here Saturday but of course because of the weekend I am expecting to see it Monday. My fingers, toes, arms and legs are all crossed that nothing else happens to it before then! I swear it might cost you more but if it breaks just buy a new one...you will save yourself a lot of headaches and heart ache!